Thank you for shopping at Sub-zero Treats. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your order, we’re here to help with our Returns Policy.

Eligibility for Returns:

1.1 Damaged or Defective Products: We strive to ensure that our products reach you in perfect condition. If you receive a damaged or defective product, please contact us within [number] days of receiving your order to arrange for a return or replacement.

1.2 Incorrect Orders: If you receive the wrong product or an item different from what you ordered, please notify us within [number] days of receiving your order, and we will arrange for a return or exchange.

1.3 Quality Concerns: While we take great care in preparing and packaging our products, if you are dissatisfied with the quality of your purchase for any reason, please contact us within [number] days of receiving your order to discuss your concerns.

Return Process:

2.1 Contact Us: To initiate a return, please contact our Customer Service team at sub-zerotreats@outlook.com with your order number and details of the issue.

2.2 Return Authorization: Once your return request is approved, we will provide you with instructions on how to return the product. Please do not return any items without first receiving authorization from us.

2.3 Return Shipping: You will be responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., damaged, defective, or incorrect product). We recommend using a trackable shipping service to ensure that your return reaches us safely.

Refunds or Replacements:

3.1 Refunds: Upon receiving and inspecting the returned product, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original form of payment within a reasonable period.

3.2 Replacements: If you opted for a replacement, we will ship the replacement product to you at no additional cost, subject to product availability.

3.3 Partial Refunds: In some cases, partial refunds may be granted for products that are returned in a used or damaged condition, or for returns that are received after the specified return period.

Exclusions:

4.1 Perishable Items: Due to the nature of our products, we are unable to accept returns or exchanges for perishable items, unless they are damaged, defective, or incorrect as described in Section 1.

4.2 Sale Items: Sale or clearance items are final sale and cannot be returned or exchanged, unless they are damaged, defective, or incorrect as described in Section 1.

Contact Us:

If you have any questions, concerns, or feedback regarding our Returns Policy, please don’t hesitate to contact us at sub-zerotreats@outlook.com

Effective Date:

This Returns Policy was last updated on April 2024